Lizzie Martell is a UK based artist and illustrator trading under Lizzie Martell Illustration. Lizzie Martell illustration is committed to protecting and respecting your privacy. We will never trade, sell or rent your private information or share your details in any way.

This is the privacy policy for www.lizziemartell.com. It describes when we collect, process and keep safe your personal data through your use of our site including when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

Contact Us

Lizzie Martell Illustration of 14 Station Road, Lyminge, Kent, CT18 8HP is the data controller. This means that we determine the purposes for which, and the way in which personal data are processed. As a data controller we will comply with all applicable data protection laws.

If you are not happy with any aspect of how we collect and process your data or would like us to stop processing your data please contact lizzie@lizziemartell.com.

What personal data do we collect about you?

‘Personal data’ is any information that can directly or indirectly identify an individual (‘a data subject’).

We may collect and process the following personal data:

Identity Data may include your first name, last name, username or similar identifier, title, date of birth
Contact Data may include your billing address, delivery address, email address and telephone numbers
Financial Data may include your bank account and payment card details
Profile Data may include your username and password, purchases or orders made by you
Marketing and Communications Data includes your preferences in receiving marketing information from us and our third party agents and your communication preferences
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data may include your internet protocol (IP) address, your login data, browser type and version, time zone, setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Any other information, which you provide to us.

We do not collect any Sensitive Data about you. Sensitive Data refers to sensitive personal information such as details about your race, ethnicity, religious beliefs, political affiliation and sexual orientation.

How do we collect your personal data?

We collect most of this information from you directly, for example, Identity Data, Contact Data, Financial Data and Transaction Data when you fill in forms, correspond with us by email, phone, post or otherwise when you:

purchase products and/or services from us;
subscribe to our email newsletter
request marketing, promotional material or information to be sent to you; or
enter a competition, prize draw, promotion or survey; or
give us some feedback.

We may also collect information from

cookies which collect Technical Data about your equipment and browsing activities using Google Analytics;

How do we process your personal data?

If you order products or services from us we process identity, contact, financial, profile and transaction data.

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for example, a photograph for a portrait commission), if you contact us directly.

We will only use this information in order to provide our services, such as to fulfil your order, or provide customer support.
We may collect identity data about you to send you updates on our products or services if you have commissioned us or ordered products from us.
Where we have obtained your specific consent (e.g. when you subscribe to our newsletter), we may engage in direct marketing, such as sending you emails to inform you of our services.

We provide these communications on the basis that you have asked to receive these and will endeavour to be responsible and moderate with the amount of contact we make. If you change your mind, you may opt-out at any time via the unsubscribe feature that appears in our emails or by emailing hello@lizziemartell.com.

Any purchase you make from our website is processed through the third party website, Paypal or Stripe Payments. For more information, please see the Paypal Privacy Notice and the Stripe Privacy Policy.

We use a third party provider, Mailchimp, to deliver our newsletter. Statistics are gathered around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see Mailchimp's Privacy Notice.

Cookies & Analytics

Our site uses cookies to collect log and analytical information, to help analyse how visitors use the site and to compile statistical reports on visitor activity. Cookies are small pieces of data, stored in text files on your computer or other device when websites are loaded in a browser. We use Google Analytics to collect this information.

To find out more about Google Analytics and to learn how to opt out, please visit:

When you visit our site, Google Analytics may collect the following data:

number of visitors to our site;
pages visited while on the site and time spent per page;
page interaction information, such as scrolling, clicks and browsing methods;
websites where visitors have come from and where they go afterwards;
page response times and any download errors;
other technical information relating to end user device, such as IP address or browser plug-in.

We process this information to understand how visitors use our site so we are able to improve our website to provide a better service and source of information to visitors. This information is never used to develop a personal profile of you. Google Analytics are not able to see any personal information about you or your computer from a cookie.

Retention

We retain your personal data only for as long as necessary to provide you with our services. Once the purpose for which the information has been collected has been fulfilled, we will permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. For accounting purposes, we may hold information about orders for up to five years.

Your Rights

You are entitled to access the personal information that we hold. If you ever wish to view, amend or delete any your personal information that we hold, or if you have any questions or concerns, you may contact us at hello@lizziemartell.com.

We hope that we can resolve any query or concern you may raise about our use of your information. You have the right to make a complaint at any time to the Information Commissioner’s Officer (ICO), the UK Supervisory Authority for data protection issues: https://ico.org.uk/.

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance at hello@lizziemartell.com.

Changes to this policy

This privacy policy may be updated from time to time. We will notify you of any changes to our privacy policy by posting the new privacy policy on our website. You are advised to consult this privacy policy webpage regularly for any changes.